The HMS team offers a range of suport services to assist you across all phases of the study:
Before Data Collection
Kick-off Meeting
This conference call with your designated School Coordinator is your orientation to the project and a forum to voice your initial questions about implementing the study.
School Coordinator:
Your School Coordinator serves as a liaison with the rest of the HMS team. These individuals communicate with the Principle Investigator, research team, and the resources of SSG—so they are equipped to answer any questions you might have. Identifying information will only be used to recruit students to the survey. This information will then be stored securely and separately from the response data.
School Coordinators welcome you to HMS with the Kick-off Meeting and offer continued support by supplying you with:
- Answers to your questions
- Information about HMS protocol
- Updates as new information emerges
- Assistance in making informed choices
- Reminders about deadlines for project task submission
- Suggestions to enhance the value of participation
They will work closely with you in order to understand your needs and help you implement HMS to get the most meaningful data possible.
HMS School Guide and HMS EXCHANGE:
You will enjoy access to the HMS School Guide, a comprehensive online guide and collection of resources dedicated to all phases of the study—such as progress reports, data, questionnaires, and templates—that lets you draw upon the success of previous participants. It features a secure area called HMS EXCHANGE that allows for the instant, paperless submission of project tasks.
During Data Collection
Respondent Support:
SSG personnel provide comprehensive respondent support—addressing inquiries within 24 hours of their receipt—to spare your institution the burden of addressing technical concerns and user issues.
Survey Reporting:
SSG maintains a portal site that monitors the progression of HMS at your campus, providing daily updates on response and completion rates. By monitoring this information, you may address a low response rate before the end of the data-collection period. This service allows you to take measures that assure the quality of your data, ensuring that potential issues are recognized and resolved before they jeopardize data quality.
After Data Collection
Post-implementation Webinar:
This teleconference with the HMS team will familiarize you with the data-reporting format and better equip you to read and interpret your results. It will also offer suggestions for performing future analysis on your raw data to ensure you get the most from your participation.
Executive Summary:
In addition to your raw institutional data and national statistics, you will receive a customized report synthesizing your school’s data. This executive summary highlights unique institutional findings and compares student outcomes on your campus with those of similar institutions across the nation.